Starting with Resilio Connect v2.10, Agents are switched to transparent selective sync based on fuse.
Files can be downloaded or cleared using context menu items: Always keep on this device, Free up space.
If they are missing for a local folder for which Transparent Selective Sync is enabled, follow the steps to troubleshoot
1) Check that the letter case in job path on the Management Console fully matches that in Finder. If not, update the path on MC, save the job and check the context menu again.
2) Try resetting Finder Extension.
Go to System Preferences > Extensions > Added Extensions. Uncheck Finder extensions for Resilio Connect Agent and relaunch Finder: press Alt + right click on Finder in Dock -> Relaunch or click on Apple -> Force Quit -> Finder.
Navigate to the menu again, check Finder Extensions for Resilio Connect Agent and relaunch Finder again.
In Terminal verify if Finder extensions are enabled for the Resilio Agent with commandpluginkit -vmA | grep "com.resilio". In the output leading + means "enabled".
+ com.resilio.ConnectAgent.FinderExtension(1.0) 62713271-A18D-4F18-AD16-C0040D64BFCD 2025-08-01 16:23:00 +0000 /Applications/Resilio Connect Agent.app/Contents/PlugIns/FinderExtension.appex
3) If that didn't help, enable Finder Extensions manually in Terminal by running two commands
pluginkit -a "/Applications/Resilio Connect Agent.app/Contents/PlugIns/FinderExtension.appex" pluginkit -e use -i com.resilio.connect.agent.FinderExtension
4) If that didn't help, uncheck other apps' extensions and again relaunch Finder, restart the agent.
If neither tip helped, Contact support and submit debug logs from the agent. Also, collect system.log file and send that to tech support as well. To collect system.log:
- Open Console.app
- Reproduce the problem with context menu
- Select system.log in the left pane, select the content, and copy paste it to a text document.